Refund policy

Overview
No‑questions‑asked returns within 30 days of delivery on eligible items.
Prepaid return labels are provided for returns and exchanges.
Refunds are processed within 10 business days after we receive your return.

Who we are
Pete’s Pasta
Customer Care: hello@petspasta.com
Hours: Monday–Friday, 9:00 AM–5:00 PM (local time; excluding holidays)

Where we ship
We ship within the United States and internationally. This policy applies to all orders we accept, subject to local laws.

Eligibility and conditions
You may return pasta and other food items within 30 days—even if opened.
Please return items in the condition received, when reasonably possible, and include the original packaging, accessories, and freebies. Missing components may lead to partial refunds if the value is materially affected.

Gift cards and downloadable/digital products (if any) are not returnable.

How to start a return, exchange, or store credit
Email hello@petspasta.com with your order number, the items you want to return, and whether you prefer a refund, an exchange, or store credit.

We’ll email a Return Merchandise Authorization (RMA) and a prepaid return label.

Drop off the package within 14 days of receiving the label. If the label expires, contact us for a new one.

Exchanges
Straight exchange: request a replacement for the same item; we’ll ship once your return is scanned in transit.

Different item: we’ll process it as a return and help you place a new order, or issue store credit to use immediately.

Refunds
Timing: within 10 business days after your return is delivered to us.
Method: original payment method; store credit upon request.
Original shipping fees: refunded only if the return is due to our error or a carrier‑related damage/defect.
Partial refunds: if items are missing components or are excessively damaged beyond normal opening/handling, and not due to transit or manufacturing issues.

Damaged, defective, or incorrect items
Contact hello@petspasta.com within 7 days of delivery with photos of the item, outer shipping box, and shipping label (helps with carrier claims).

Resolution options: replacement, exchange, store credit, or refund. We cover all shipping.

International returns
We accept international returns within the same 30‑day window.
Duties/taxes: not refundable unless required by law. You may seek local VAT/GST refunds where applicable.
Labels: we provide prepaid labels; if a prepaid option is unavailable in your country, we’ll arrange an alternative at no cost to you.

Lost or stolen packages
If tracking shows “delivered” but you didn’t receive it, notify us within 7 days. We’ll assist with a carrier trace and, when appropriate, replace or refund.

Wrong address or delivery issues
If an order is undeliverable due to an address error, we’ll assist with reshipment once the package is returned or confirmed lost. Additional shipping may apply unless due to our error.

Return packaging and safety
Please seal returns securely. For opened food, ensure packages are closed to prevent leakage/spillage in transit.

Restocking fees
We never charge restocking fees.

Multiple returns and abuse
We aim to keep returns hassle‑free. To protect against fraud or abuse, we may monitor excessive or unusual return patterns and limit service on a case‑by‑case.

Promotions and bundles
If you return part of a bundle or BOGO offer, your refund may be adjusted to reflect the discounted bundle pricing.

Free gifts with purchase should be returned if the associated item is returned; otherwise, we may deduct the gift’s value from the refund.

Subscriptions (if applicable)
Returns follow the same 30‑day policy. For future shipments, cancel or pause anytime before your next renewal date in your account or by emailing hello@petspasta.com.

Processing updates
We’ll email you at key steps: RMA issued, label created, return received, refund/exchange processed.

Late or missing refunds
If we’ve confirmed a refund and it hasn’t posted after 10 business days, contact your bank or card issuer. Still need help? Email us with your order number.

Legal notes
This policy does not limit any rights you may have under applicable consumer protection laws.

We may update this policy periodically. The version posted on our website applies to returns initiated after the “Last updated” date.